The AI operations platform for freight forwarders

Your team makes the calls. Twido moves the rest.

Handle more shipments with the same team. Quote sharper on rates that are never out of date. Hand off the grind, and keep every client informed before they even ask.

Works on top of your current system · Any channel, any format · No migration

Today · Dana, Operations 5 items · sorted by urgency
LIVE
CUT-OFF · TOMORROW 12:00 VGM still missing for 2×40HC BK-4502 · Ningbo → Hamburg
Remind shipper
OPPORTUNITY Spot on Shanghai → Hamburg is $420 below your booked rate BK-4471 · 3 containers · worth $1,260
Review
NEW ORDER · FROM CLIENT EMAIL Acme Trading · 2×40HC Ningbo → Hamburg Best matched rate attached · $2,780 per Container
Quote
ROLLED · AUTOMATED 2×40HC moved to next week's sailing Client notified with a tracking link
Done
SUPPLIER INVOICE Matched to the deal · one line is off THC charged $95 above the agreed rate
Check

Connected to the carriers you book with

MSC Maersk Hapag-Lloyd ONE Evergreen ZIM OOCL Yang Ming

The problem

The data exists. It's just not legible.

Margin slips away in the details nobody has time to check, scattered across inboxes, chats and spreadsheets.

A rate changes in an agent's chat. Sales quotes the old one.

A container is rolled. The client hears it from the shipper.

The market drops $400 a container. Nobody notices until the next booking.

One feed for every person

Everyone starts the day knowing exactly what to do.

Twido turns every message into a prioritised work list for each person, whatever channel it came in on.

COMES IN FROM

Email
Chat apps
Documents and PDFs
Rate sheets and price lists
Carrier data and tracking
Your TMS, ERP and CRM
Twido

GOES OUT AS · DANA'S LIST

1 · CUT-OFF TOMORROWVGM missing · remind shipper
2 · OPPORTUNITYSpot $420 below booked rate · review
3 · NEW ORDERRate attached · quote

Prioritised, with the next step attached.

SALES · NOAM · 4 ITEMS

New orders, fresh rates and quotes to send.

NEW ORDERAcme Trading · 2×40HC Ningbo → Hamburg · rate attached
RATE UPDATED · FROM AGENT CHATQingdao → Rotterdam down $180 · 3 open quotes affected
FIRST BOOKING · NO CONTRACTNew client on Shenzhen → Antwerp · set handling rules
QUOTE DRAFT READYBaltic Foods · 1×20DV Xiamen → Gdansk · review and send

OPERATIONS · DANA · 4 ITEMS

Cut-offs, departures, delays and rolled containers.

CUT-OFF TOMORROW 12:00BK-4502 · VGM missing · remind shipper
ROLLED2×40HC moved to next week's sailing · client notified
ETD → ATDMSC Aurora departed Ningbo two days late · ETA updated
TRANSHIPMENTBK-4390 loaded in Singapore · on schedule

MANAGEMENT · THIS WEEK

Margin, exceptions and the week at a glance.

MARGINFar East → North Europe margin up 4% on last week
OPPORTUNITIES6 found · 4 taken · $3,900 saved
EXCEPTIONS3 rolled containers · 2 invoices above agreed rates
THE WEEK AT A GLANCE48 bookings · 31 departures · 12 arrivals

Live rates

Every task comes with the right price attached.

Each order and booking is linked to the most relevant rates, from your agents' offers and price lists to live market rates. Your team quotes on today's numbers, not last week's.

NEW ORDER

Acme Trading · 2×40HC Ningbo → Hamburg

Ready 14 Nov · from client email

MATCHED RATES

Agent offerFrom agent chat · today 09:12
$2,780Best
Market rateLive public rate · this week
$2,860
Contract rateQ4 price list · from email
$2,950
Use in quote

Opportunities

Find the margin hiding in your bookings.

Twido compares your quotes and bookings with the market and your agreed rates, all the time. Most gaps are small and add up. Some are too big to leave on the table. You see what each one is worth, and you decide.

OPPORTUNITY · BK-4471 Shanghai → Hamburg · 3×40HC
Your booked rate$3,150
Market today$2,730
$420 per container · 3 containers $1,260
Review the options Keep the booking

The call, and the relationship, stays yours.

Follow-through

Every shipment, followed through.

Twido tracks every container and warns you the moment something slips. It chases shippers and consignees for documents and payment, and shares ETAs, pre-alerts and documents with your clients before they ask. Every shipment has a live tracking link your clients can open, and pass on to theirs.

Tracking Delay and rolled alerts Client follow-ups Shareable tracking links ETA and pre-alert sharing Allocations Invoice reconciliation

BK-4471 · NINGBO → HAMBURG · 2×40HC

  1. Booked · 28 Oct
  2. Stuffing and cut-off · 1 Nov
  3. Rolled to next sailing · ETD 3 Nov → 10 Nov
  4. Transhipment, Singapore · planned 19 Nov
  5. Arrival, Hamburg · ETA 9 Dec
LIVE TRACKING LINK · SHARED WITH ACME TRADING Copy link
NingboDeparted 10 Nov SingaporeOn schedule HamburgETA 9 Dec

Opens in any browser, under your brand. No login needed.

SENT TO CLIENT AUTOMATICALLY

Hi Maya, your 2×40HC moved to next week's sailing, now departing Ningbo on 10 Nov. You can follow it live here: [tracking link]

Finance and invoices

Bill every order. Pay only what you agreed.

Twido matches every order to its invoices, on both sides of the deal. Your clients get one clear invoice, and your suppliers get paid exactly what you agreed.

One invoice from many orders. Group a client's orders by shipment or period and invoice them together.
Nothing left unbilled. Every order is matched to an invoice, so no charge slips through.
Supplier invoices checked. Every line is compared with the deal and the agreed rates before you pay.
NEW CLIENT INVOICE · ACME TRADING 3 orders selected
BK-4471 · 2×40HC Ningbo → Hamburg$6,240
BK-4502 · 2×40HC Ningbo → Hamburg$6,180
BK-4511 · 1×20DV Shanghai → Hamburg$2,050
Total $14,470 Create one invoice
SUPPLIER INVOICE · BK-4471THC charged $95 above the agreed rate
Check

Automations

Automate one step at a time.

Start with the routine work that's safe to hand over. Watch it run, then switch on the next. Each automation can suggest, wait for your approval, or run on its own.

{{ item.name }} {{ item.desc }}

Quote to invoice

From first quote to final invoice.

  1. 01Rate and quote
  2. 02Order and booking
  3. 03Stuffing and cut-off
  4. 04On the water
  5. 05Arrival
  6. 06Invoice

Other tools cover one stage. Twido covers the whole shipment.

KAI

Ask instead of searching.

KAI answers questions about your own shipments, rates and margins, and acts on them. Just ask in plain language.

"Where did we leave margin last quarter?" "Which bookings are past cut-off with documents missing?" "Tell Acme Trading that booking BK-4502 is delayed, and send them the tracking link."
Which of Acme Trading's containers sail this week?
KAI Three containers sail this week: BK-4502 · 2×40HC · Ningbo · Wed BK-4511 · 1×20DV · Shanghai · Fri BK-4502 still needs a VGM before tomorrow's cut-off.

Why Twido

The power of AI, without giving up your system or your team.

YOUR TMS ASKS"What did we book?"
YOUR VISIBILITY PLATFORM ASKS"Where is it?"
YOUR RATE PLATFORM ASKS"What does it cost?"
TWIDO ASKS"What should we act on?"

Your team's day, before and after Twido.

  TODAY WITH TWIDO
Starting the day Search inboxes and chat groups for what changed Open your list, already sorted by urgency
Quoting Hunt for the latest rate across emails and sheets The best rate is already attached to the order
Delays The client hears it first The client is notified with a tracking link
Invoicing Match orders to invoices by hand One invoice from many orders, checked against the deal
Margin Found at month end, if ever Flagged while you can still act

Twido sits on top of the systems you already run. Nothing to replace, nothing to migrate.

How it starts

Live in days, not a project.

  1. 01ConnectLink your channels and rate sources. Read-only to start.
  2. 02LearnTwido maps your clients, lanes, agents and rates.
  3. 03RunYour team works from the feed and switches on automations when ready.

A layer on top of your stack, not another system to run.

Control and trust

The call, and the relationship, stays yours.

You stay in charge. Every automation starts as a suggestion, and your own policies set the guardrails for rebookings, first bookings and amendments.
Your agents stay happy. Twido never contacts agents or carriers without your say.
The right access for every role. Role-based permissions and column masking keep sensitive numbers with the people who need them.
Your data stays yours. Never used to train shared models. Export everything, free, with no lock-in.

Priced by the freight you move. Paid back by what it finds.

You pay for the TEUs Twido handles, not per seat or per agent, so your price grows only when your business does. No setup fee.

Get a quote for your volume

Show us a month of bookings. We'll show you what you missed.

Read-only access and a 20-minute kickoff. The findings are yours, whatever you decide.

Book a 20-minute demo Contact us

Contact

Show us your operation. We'll show you what Twido finds.

Tell us about your lanes and volume—we'll walk you through a 20-minute demo.

hello@twido.ai